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Important Policies

Cancellation /Reschedule

The contract can only be canceled in writing by either party. Cancellations 8 days of more prior to event will result in 50% of amount paid refunded. Cancellations 7 days or less prior to event will result in no refund, however a request of a new date based on availability is an option.

Inclement Weather

Discretion will be taken. Options will be discussed.

Client Responsibility

Client agrees to pay invoice(s) by the due date(s) specified. Full payment or 50% deposit is required to secure date, otherwise date is still available for others. The deposit is due upfront, it must be paid within 72 hours of the invoice being sent to secure the date. Any booking reserved within 7 days of upcoming events, must be paid in full. 

Client must inform guests if they are/aren't allowed multiple orders. Orders are a preset number. No reimbursement will be provided if the predetermined amount is not reach. Client underestimating the number of orders due to sudden surge in unexpected guests shall pay an additional charge.

Catering Minimum

Catering minimum is $600. All events include a window of (1) one - (4) four hour service window depending on package and the length of time needed to serve your guest. Time ends at either the hour mark or agreed upon serving count is reached.

Forms of Payment

All major Debit/Credit cards, Apple Pay, Google Pay, Cashapp Pay, Cash are accepted.

Corporate/ Business/ School checks from local and federal agencies are also accepted.

ACH: Corporate ACH deposits only, no personal.

We also use Square to process debit/credit card payments. We are compliant with the Georgia Department of Revenue which requires us to charge tax on the sale of goods and services.

Taxes and fees are calculated in to the quote. Fees include travel, gratuity.

Day of Event Requirements

We require access to the desired set-up area at least one (1) hour minimum prior to the scheduled start time. In addition, one (1) hour is required after conclusion of the service period for break down and equipment removal. This time is not included towards the "serving time" hours  of event. We require a flat leveled concrete surface, about 3-4 parking spaces wide. No inclines, hills or unleveled foundations. Trailer is 24ft x 8.5ft (includes hitch).

Each guest will receive the agreed upon menu items from the booked package. One (1) serving consists of four (4) mini donuts with set flavor. Client must inform guest if they are/aren't allowed multiple servings. We ask a 15 minute last call to request more donuts so we do not go over the paid service time. Our output of fresh donuts is about 2 orders per minute (slightly faster for dusted flavors only). So we encourage portion demand to remain within 100 orders per hour.

Licenses/ Insurance

Moni's Donuts, LLC ensures to maintain valid licenses and permits necessary to perform our work and is effective by the day any service is provided. If the event is on private property, permits are usually not required. Catered events held on public property often require a local permit. It is on the client to verify that Moni's Donuts can park and serve on the site.

Moni's Donuts, LLC maintains general liability insurance for the services provided. Moni's Donuts, LLC is not responsible for the loss of or damage to any items provided, rented or furnished by the client unless such loss or damage was caused solely by the gross negligence or willful misconduct of Moni's Donuts, LLC. The Client agrees to indemnify, defend and hold Moni's Donuts, LLC and its affiliates and their respective employees, representatives, agents and independent contractors harmless from any claims, injuries, losses or damages (including personal injury, wrongful death, and attorney's fees) arising from or related to the event, unless such loss or damage was caused solely by the gross negligence or willful misconduct of Moni's Donuts, LLC. Moni's Donuts, LLC is not responsible for any other items provided by client to the event. It is understood that the client will conduct the event in an orderly manner, and in full compliance with all applicable laws, ordinances and regulations, and facility contracts.

Promotions

Moni's Donuts, LLC reserves the right to use any picture(s), video or audio from the event for it's website, advertising, and social sites of Moni's Donuts, LLC branding, merchandise, marketing or other business related promotions.

 Moni's Donuts, LLC reserves the right to refuse or deny service for a public or catering event without cause.

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